Refund policy
We kindly request that you thoroughly review all product descriptions and usage instructions before making a purchase to guarantee a satisfying shopping experience.
We feel extremely grateful for your purchase at our store. Your feedback is invaluable to us, as we genuinely appreciate your input and continuously strive to improve our offerings.
If you are unsatisfied with a purchase, please reach out to us within 14 days of receiving your delivery. Our aim is to work together to promptly address any concerns and ensure your complete satisfaction. Under no circumstances, will we offer store credit or refunds for the original shipping charges.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You change your mind
We are not required to provide a refund or replacement.
No refunds for change of mind will be provided at VL Beauty Pty Ltd. Please review your shopping cart and ensure you have selected the correct products when finalising your purchase. Returns will only be accepted when there is a fault with the product.
The item has a minor fault
In the event of a minor fault with your item, please get in touch with our customer service team. We request that you provide a photo and/or video showcasing the fault. Upon review and verification, we will be pleased to offer you a replacement product or a partial refund.
In the event of a minor fault with your item, please get in touch with our customer service team. We request that you provide a photo and/or video showcasing the fault. Upon review and verification, we will be pleased to offer you a replacement product or a partial refund.
Please note:
If you would like us to replace or provide a refund for an item and we find that:
If you would like us to replace or provide a refund for an item and we find that:
The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you; or
The period of time since supply and circumstances are such that we are permitted by the Australian Consumer Law to decline to provide a refund or replacement,
then we may, at our discretion, decide not to replace or refund you for the item and/or we may require you to pay all reasonable postage costs. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses that you incur as a result.