Terms of service

HOW YOUR INFORMATION WILL BE COLLECTED:
Personal and sensitive information will be collected from you directly when you log in or sign up to any of our landing pages, you talk to us on the phone or meet Jennifer and any of her staff in person.

Personal and sensitive information may also be collected when:

  • we receive any reference or statement about you;
  • we receive the results of any competency test or case studies;
  • we receive performance feedback (whether positive or negative);
  • we receive any complaint from or about you in the workplace;
  • we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal
  • matter, inquest or inquiry in which you are involved;
  • you provide us with instructions or information;
  • we conduct work that you have requested; or
  • you provide us with any additional information about you.

HOW YOUR INFORMATION MAY BE USED:

  • Your personal and sensitive information may be used in connection with:
    • dealing with the matter you have raised with us;
    • Answering your questions on Facebook, via messenger of Skype;
    • our management of any complaint, investigation or inquiry in which you are involved;
    • any insurance claim or proposal that requires disclosure of your personal or sensitive information.
  • Ensuring our internal business processes are running smoothly which may include quality and services evaluations, fulfilling legal requirements and conducting confidential systems maintenance and testing.

 

  • Your personal and sensitive information may be disclosed to:
  • Facebook, Instagram and Skype.
  • our Insurers and Lawyers;
  • a professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information.
  • our contractors and suppliers – e.g. our I.T. contractors and database designers
  • any person with a lawful entitlement to obtain the information.